The Reform of Adult Social Care: Our Advocacy
Adult social care reform cannot wait any longer; with this second parliamentary term underway, the clock is ticking on this government’s ambition to build a National Care Service.
Much has been made of the ambitions of the Casey Commission, the independent commission charged with the role of laying the foundations for a National Care Service, since its launch in January 2025. NCF and our members have taken every opportunity to engage with its work and have created opportunities to visit services and understand the main challenges for providers and people drawing on care.
After decades of failure by governments, of various political persuasions, to deliver ambitious reform, we felt the announcement of the Casey Commission provided a clear indication by Labour of their intention to accelerate plans for social care, reaching the very heart of their stated agenda. This would enable the government to tackle socio-economic and health inequalities, promote economic growth and move public services towards a more preventative approach.
The changes in demography and need are well documented, and we urge government to be bold with a reform that rapidly responds to the national conversation on the future of care. This needs to be underpinned by significant transformational capital and revenue investment, placing high quality, sustainable, not for profit care and support at the centre of communities.
Social care is important for people, for communities and for the economy. Well-resourced social care empowers adults of all ages, with different circumstances, to live their best lives. It helps to maintain vital connections and relationships, it enables choice and control, it supports local economies and employment opportunities, and it tackles inequalities. By supporting people’s health and wellbeing, it also alleviates some of the pressures on other parts of the public sector, including the NHS.
We need a government that is bold in implementing transformational adult social care reform, founded on the exceptional, often uncelebrated work of the sector - helping thousands of people with care and support needs to live their best lives, every day.
These reforms are desperately needed and as Baroness Casey has observed, years overdue. They must be introduced via a new, inclusive national conversation which the public understands, underpinned by significant capital and revenue investment, placing high quality sustainable care and support at the centre of communities. Four key principles should underpin the government’s approach:
- A National Care Service with not-for-profit care and support at its heart
- Investment in our exceptional social care workforce to ensure those working in care and support are properly valued
- Adoption of new technology and innovation – ensuring care for the future is both smarter and greener
- A care system which embeds rights, fairness and choice for people.
Transformational change on this scale will require far more than just money. There will be an important role of all of us in social care (and beyond), requiring a spirit of partnership, an eagerness to change and adapt, the celebration of innovation and a culture of learning from one another.
However, more funding and investment will be needed if reforms are to succeed – this is estimated as an extra £6.4bn in 2028/29, rising to an extra £12.7bn in 2034/35, representing a 3.9% annual real-terms increase overall, in order to meet rising levels of demand from both an ageing population and rising levels of health and care complexity 1.
Below we set out these four key principles in more detail. Click on the + symbol within each section to read more.
References, indicated numerically in bold text, are linked further down the page.

Click to read more about point 1
- Not-for-profit care and support offers a broad ecosystem of preventative and supportive services, founded on a network of values-driven providers rooted in their local communities, with early intervention and social impact baked in. It is essential that not-for-profit care and support services are the foundations upon which a National Care Service and Neighbourhood Health services are built. Not-for-profit must be prioritised by local government and health commissioners, including the new Integrated Health Organisations.
- Seek better overall value for the public pound: not-for-profit provision enables all funding from either government or self-funders to be directed towards the delivery of care and support. This ensures that money remains in the sector, is reinvested into the workforce, and improves the quality of care and support, rather than leaking out of services and the public sector.
- Zero-rated VAT status for not-for-profit adult social care providers enables VAT on operating expenses to be reclaimed and reinvested in delivery of social care, creating even greater value for the public purse.
- Better, measurable, more sustainable commissioning: Health and social care commissioners must shift from a narrow focus on time and task towards a person-centred, outcomes-based approach, recognising the added value that not-for-profit providers deliver alongside people in their communities – including a strong early intervention and prevention offer. The government should work with partners across social care to co-design a new set of minimum commissioning standards that recognise these wider community benefits, while ensuring that the costs of care are fully met.

Click to read more about point 2
- The ambition to implement a Fair Pay Agreement in 2028/29 backed by government is welcome, but action is needed before 2028 – care workers need better pay now.
- The government should bring forward funding for care and support providers delivering public contracts, to enable them to reach and/or sustain Real Living Wage rates for their staff as a minimum before 2028.
- The government must fully fund the costs of a Fair Pay Agreement and protect this with a ringfence. It should be accompanied by consistent and robust commissioning guidance that must be followed to ensure employers can comply with their legal obligations.
- The government should adopt and adapt the measures within the Adult Social Care Workforce Strategy 2. which has been developed by a wide range of sector organisations, people working in and people drawing upon social care. This should include the introduction of a professional registration for all adult social care workers and a professional body to represent them.

Click to read more about point 3
- Supporting the sector to stay ahead of the rapidly changing technology potential: we need a strategy to develop and harness the transformative power of AI and other emerging technologies.
- Innovation in technology matched by innovation in workforce roles 3.: we must upskill our care and support workforce to ensure we have Care Technologists and Adult Social Care Data Scientists and Data Analysts.
- Create a Social Care Data Observatory: we need new data infrastructures and minimum data set for adult social care to enable insights to be harnessed.
- Create a Greener Social Care programme: This is an opportunity to decarbonise and improve the sustainability of services by creating a sectoral strategy. In the NHS, the Greener NHS Programme 4. is forging ahead with these issues, but there is currently no equivalent for adult social care, despite impending contractual obligations.
- Create a dedicated capital fund that not-for-profit care and support providers can access and improve access to existing national grant funding to support decarbonisation and modernisation: The lack of an overarching strategy for decarbonisation and the ageing infrastructure in adult social care is compounded by the fact many not-for-profit providers are unable to access national grant funding, either because they fall outside the eligibility requirements, or the funds are too complex to access for smaller organisations.

Click to read more about point 4
- People should be at the heart of their own care and empowered to shape the development of care services with commissioners and providers. Let’s use the Big Conversation on Care 5. to set out the role and contribution of people, communities and government and clear expectations of what support should be available. This should also engage with the question of how care and support should be paid for. We look forward to the Casey Commission reporting on the results of this exercise, and will continue to offer our support on behalf of our members.
- Local, regional and national government leaders all have a role in using their powers to guarantee universal access to care and support, security against the costs of care, and upholding people’s rights across the care and support system.
How can you get involved?
NCF run a regular Policy & Public Affairs network for members. Any members who don’t currently attend the network and are interested in supporting our campaigning activities and supporting the ongoing development of our messaging can register by contacting sophie.dumville@nationalcareforum.org.uk
Contact us:
Vic Rayner, CEO – vic.rayner@nationalcareforum.org.uk
Liz Jones, Deputy CEO and Policy Director – liz.jones@nationalcareforum.org.uk
Clare Skidmore – Interim Head of Policy & Public Affairs – clare.skidmore@nationalcareforum.org.uk