The Orders of St John Care Trust (OSJCT) is celebrating the achievement of its first “Outstanding” home – Brookside in Melksham, Wiltshire.

Inspectors rated Brookshire outstanding for being caring and well-led and ‘good’ for being safe, effective and responsive to people’s needs.

Home manager Jamie Carter said: “It’s been a real team effort and a testimony to all our hard work. Everybody works as one team. The residents take a very active role in how the home is run. They take part in housekeeping and have their own committee which gives me regular feedback on what they want.”

Kevin Hall, operations director at OSJCT, added: “We are all absolutely delighted that Brookside has achieved OSJCT’s first overall outstanding rating. Under Jamie’s leadership, the whole team has done a wonderful job, making Brookside a really great place for people to live and work. Their performance really embodies the fundamental ethos of our organisation, to put the well-being of our residents right at the heart of everything we do.”

He continued; “The lead inspector has summarised very well the key points where the team has excelled, particularly in terms of resident involvement and the delivery of high quality care. There can be no better reflection of the dedication and professionalism of our colleagues than this recognition by CQC. This will undoubtedly provide a great example to teams across the Trust, particularly those who have already achieved one outstanding outcome in their inspections.”

CQC praised staff for caring for people in a “kind, caring and compassionate way” and treating them with empathy and respect. They also particularly highlighted examples of innovation including allowing people to have their own furniture in their rooms and the use of ‘life story books’ for those living with dementia.

Inspectors added that staff recognised the importance of friendships made within the service while also encouraging them to voice their opinions and get involved in their care.

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