Sign up now for Social Care Reward: Pay, Terms and Conditions 2020-2021 Survey


The survey, conducted by Agenda Consulting on behalf of NCF, enables not for profit social care organisations to benchmark their pay and benefits packages for 29 front-line roles in 9 English Regions, Northern Ireland, Scotland and Wales.

Taking part is completely FREE of charge as part of your NCF membership.

In addition, the NCF Personnel Survey is included in the same survey for NCF members only. This makes it easier for you to complete both surveys at the same time.

Why take part in the Social Care Reward: Pay, Terms and Conditions 2020-2021 Survey ?

  • Provides you with up-to-date information on the reward packages offered across the not-for-profit social care sector, by region and role.
  • Identifies variations across roles, regions and organisations.
  • Taking part enables you to see how competitive your reward offer is in attracting and retaining front line workers.
  • Participants can select organisations to compare results with from all organisations taking part in the study.
  • Can be used to inform and shape reward strategies for the coming year.
  • More pay & reward benchmarking data is useful for everyone – so the greater the number of organisations taking part, the more useful the data is for everyone who takes part!

The timetable:


Sign up OpenToday! Monday 18 May 2020
Sign up deadlineFriday 10 July 2020
Questionnaire availableMonday 1 June 2020
Completion of questionnaire deadlineFriday 28 August 2020
Publish reportsOctober 2020
Workshop to go through reports (optional)November 2020


How to take part:

  1. Visit the NCF members SIGN UP HERE
  2. Complete the sign-up form
  3. You will receive a confirmation email
  4. Agenda Consulting will send you your joining details when the questionnaire is live on Monday 1 June
  5. Sign into the online platform and complete the study by Friday 24 July
  6. Agenda Consulting will invite you to view/download your reports in October.

If you have any questions about taking part in this survey, please get in touch with Agenda Consulting at [email protected].

The Social Care sector’s reward benchmarking study

Social Care Reward is a benchmarking study specifically tailored to the needs of the UK social care sector. The study involves benchmarking the social care reward policies and practice of social care organisations in the UK – with 62% of those represented by NCF member organisations in 2019-20.

The study is undertaken by Agenda Consulting in partnership with The National Care Forum, Care England and the Voluntary Organisations Disability Group.

The aim of the survey is to build a picture of the social care reward practices of social care organisations in the UK to enable participants to compare their performance with each other and to pinpoint their strengths and areas for development.

“Social care organisations need as much data and intelligence as they can get to help them understand how their overall pay and reward offer compares to the rest of the sector. This year’s Social Care Reward report provides a comprehensive picture of pay and reward data for essential social care workforce roles, as well as a tailored scorecard for each participating organisation to help them drill down into the facts and figures. It will help social care employers to understand how they are attracting the workforce that they need, how to highlight what may differentiate their pay and reward offer and will help to inform successful, informed engagement with and retention of their key asset – their social care workforce.”
Vic Rayner, Executive Director, National Care Forum

Covering 29 roles, across 9 English regions, Northern Ireland, Scotland and Wales, participating allows you to benchmark your package against others in the sector.

In the 2019-20 the highest number of participants to date signed up for the study. The study offered participants the ability to select their peers and benchmark their approach to pay, terms and conditions, maternity, holiday and more.

Continuing financial, recruitment and retention concerns in the sector means that getting your overall pay and benefits offer right is vital.

Why participate in Social Care Reward?

  • Provides you with useful benchmarking information against which to compare your own organisation
  • Participating in the Social Care Reward: Pay, Terms and Conditions Benchmarking Study itself is by far the best way to gain the most benefit, both in terms of the quality and breadth of the information you receive and in terms of cost effectiveness. In short, you pay less and get far more insightful information
  • By taking part your organisation enjoys a significant number of benefits which are not available to nonparticipants:

– Your Own Organisation Scorecard – a detailed comparison of your organisation’s performance against your chosen peers on all measures in the study

– Access to a suite of online tools to examine your performance in more detail and illustrate your performance graphically.

– Ability to track your performance over time.

– Access to contacts from each participating organisation to share information and best practice.

– Invitation to a Training Webinar providing the opportunity to learn more about using all the reports effectively and to network with colleagues from other participating organisations.

To find out more about the study and how to participate, contact Nathan Jones, Policy, Research and Projects Officer at NCF

If you are a non- NCF member please contact, or call Agenda Consulting on 01865 263720.