Watlington and District Nursing Home

Sanctuary Care’s Watlington and District Nursing Home, in Watlington, has been rated as ‘Outstanding’ by the Care Quality Commission (CQC) following an unannounced inspection – the first of Sanctuary’s nursing homes to achieve the rating.

The home, which provides care for up to 60 residents, was commended by inspectors for its exceptional levels of leadership and responsiveness as well as for its care, safety and effectiveness.

It is the third ‘Outstanding’ rating Sanctuary Care has been awarded since January and takes the total across the national care provider’s portfolio to four.

Sarah Clarke-Kuehn, Sanctuary’s Group Director – Care, said: “This is fantastic news and we are delighted that yet another of our care homes has been recognised for the outstanding person-centred care provided which enriches the lives of residents.

“The rating is thoroughly deserved and is testament to the hard work and dedication of everyone at the home.”

Home manager Julie Cooper was praised by staff for leading “by example” and being the “driving force to all staff which demonstrates how they are happy to go beyond the call of duty.”

Watlington’s provision for dementia care was acclaimed in the report with the highlighting of a testimony from a visiting health professional.

They are conscientious in their duties and, above all, care about their patients,” inspectors were told. “On average a person diagnosed with dementia has a life expectancy of five years. In the Elderly Mentally Infirm unit they have a large cohort of patients who exceed this by at least double the time.”

The use of Kradle, Sanctuary’s bespoke in-house electronic care planning app, which allows plans to be updated at the point of care, was also recognised by inspectors because it “enabled staff to spend more time with people as the recording was less time consuming”.

The report noted the satisfaction of relatives with the level of care their loved ones received, with one saying: “We have a sense of relief knowing they are safe and well cared for”. Another added: “I am in awe of the kindness and friendliness of the staff. Nothing is too much trouble.”

In addition, staff were complimentary of the training they received as well as support to identify and pursue development opportunities.

Home manager Julie Cooper said: “I am thrilled our home has been recognised with the highest rating possible from the CQC.

“We take pride in working tirelessly to ensure our residents are cared for with the utmost levels of kindness, integrity and professionalism.”

Asra House

Residents and staff are celebrating after a Sanctuary Care home in Leicester received an ‘Outstanding’ rating from the Care Quality Commission (CQC).

Asra House Residential Care Home, which provides residential, dementia and respite care for people with an Asian lifestyle, was awarded the highest grade by the CQC following a recent inspection.

The care watchdog’s report praised Asra House for delivering “high-quality, person-centred care”, tailored to meet people’s individual needs.

It described the atmosphere in the home as “warm and friendly”, adding that residents feel safe and are treated with kindness, dignity and respect.

One resident told inspectors: “The staff are all very caring. They treat me like I was their family member.”

Another added: “I feel lucky to be in such a wonderful home. The manager and staff know exactly what we need.”

Inspectors observed how staff put residents “at the heart of the service” and said the multilingual team at Asra House displayed “an excellent understanding of residents’ social and cultural diversity, values and beliefs.”

They also highlighted the home’s achievement in winning a Care Team Award at the 2018 Great British Care Awards, describing the success as evidence of its “exceptional and distinctive character”.

In addition, the report noted that Asra House plays a “key role” in the local community and has good links with local temples, mosques and gurdwaras, with residents supported to attend these places of worship.

Asra House is the second Sanctuary Care home to receive an ‘outstanding’ rating from the CQC this year, with Lammas House Residential Care Home, in Coventry, also receiving the highest possible result in a report published in January.

Sarah Clarke-Kuehn, Sanctuary’s Group Director – Care, said: “This rating from the CQC is just reward for everyone associated with Asra House. The team deliver exceptional levels of person-centred care which enrich the lives of our residents and this has been reflected in the outstanding report.”

Dina Dasani, home manager, added: “Our residents are at the heart of everything we do at Asra House. We are absolutely thrilled this has been recognised by the CQC and look forward to celebrating the fantastic news.”

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