NCF Consult – a service for care organisations
NCF Consult provides innovative consultancy solutions and tailored training to support the needs of adult social care services in this challenging environment. We provide strategic action planning, advice and training to support services to be high-quality, cost-effective, and to implement change in order to improve health and wellbeing and reduce health inequalities in adult social care.
Who are our consultants?
Our consultancy is provided by our skilled and experienced staff team and hand-picked senior professionals bringing expertise from health and social care, social work, learning and development, local authority, housing, and other public sector organisations. All work is overseen and quality assured by the senior NCF team, providing you with the unique insight and clarity that comes from being the national membership organisation for not-for-profit adult social care organisations.
Meet some of our consultants here.
The types of specialist support available include:
Click on each category to view consultancy services available:
CQC mock inspections
Clinical governance
Operational management
Safeguarding
Complaint investigation and resolution Crisis and risk management
Quality improvement programmes
Regulatory support
Care Plan audits
Mystery shop services
Digital and technology enabled care
Culture transformation
Business transformation
Business planning
Digital leadership
Strategic reviews
People:
Succession planning
Recruitment campaigns
Staff retention
Staff and trustee training
Performance management
Wellbeing and resilience
Coaching and mentoring
Interim management
Public relations
Media training
Branding
Digital campaigns
Customer journey mapping
Occupancy support
Competitor analysis
Fundraising support
We work with you to make the appointment as easy as possible:
- We help you to scope the brief detailing your objectives, milestones, considerations and budget.
- We match you to the right consultant with the relevant skill set and also the right ‘chemistry’.
- We offer a 3-way call to make the introduction, discuss the brief and help resolve any concerns.
- We review the brief to ensure that your requirements are met.
You do not have to be a member to benefit from this service although NCF members are entitled to discounted rates.
If you have a requirement that you would like to discuss, please get in touch with Jocelyn Cole, Jocelyn.cole@nationalcareforum.org.uk
As a new member of NCF we were pleased to discover the capability of NCF Consult and have already used it for a pre-CQC inspection. It resulted in a very thorough report and list of recommended actions. Later in the year we intend to use NCF Consult for a Trustee training session. We've found NCF to be very responsive and we look forward to deepening our use of their information and other support services.
The NCF Consultants came in before a CQC inspection in one of our Registered Care Homes, and spent the day at the service. They were very professional, knowledgeable and thorough... NCF provided us with ‘fresh eyes,’ giving us the opportunity to identify the areas we needed more specific focus on... it was an extremely useful exercise to give us confidence and focus to ensure that the manager, the team and the service presented as well-organised, focused and competent and positively against the KLOEs. It was well received by our staff and residents, and we are grateful for the effective advice and recommendations that have had a positive impact on the way we work and our CQC rating.
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