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Looking forward: Cyber Security in 2024

As we move into 2024, it’s time to consider how cyber security will remain important over the course of the coming year.


Zscaler predicts that generative AI-driven phishing attacks will grow in volume this year. Phishing will generally take the form of emails or text messages and are designed to look like they come from a legitimate and relevant source, e.g. IT services, a supplier invoice or courier service. The content is usually of an urgent nature and requires immediate action, encouraging the recipient to click a link through to a spoofed website in order to obtain sensitive information such as usernames and passwords.


Zscaler also predicts that Ransomware-as-a-Service (RaaS) will innovate and assist in the volume of successful attacks – the RaaS model is poised to further elevate cybercrime and empower less-skilled crime groups in 2024. Ransomware is a subset of malware and is a type of malicious software designed to block access to computer files until a sum of money is paid. It has become popular with cyber criminals due to it being low risk, high reward.

So, what can you do?


Data breaches happen. In fact, 39% of UK businesses reported some form of cyberattack or data breach in 2022, in which 32% of UK businesses and 24% of charities estimated they were attacked weekly according to a 2023 UK government cyber security breaches survey. Although it may not be possible to completely protect against cybercrime, there are some important steps you can take to mitigate the risks of exposure and the potential reputational and financial damage to your business.


In 2024, IT leaders will need to help teams understand their responsibilities and how they can prevent credential and data exploitation. One suggestion might be to provide regular training for employees – which could be included as part of your continuing professional development (CPD) programme.


Human error accounted for 75% of cyber insurance claims notifications in 2022 according to CFC Underwriting, but by creating an awareness culture around cyber threats, you are giving your employees

the tools to help protect against phishing and social engineering scams, that are usually a precursor or enabler for virus and other malware attacks.


Another option is to ensure that you have a specific cyber insurance programme in place. There are insurance options available in the market to suit every scale and size of business. Depending on the insurer and policy, some covers can also provide access to further support and resources, or services to assist with your anti-cybercrime strategy.


To find out how Towergate Insurance could assist you, please call Richard Barnes on 07768 314 298 or email You can also visit to find out more.

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