Oomph Wellness in partnership with Kate Thubron
- Positive approach
Before you speak, make sure the person can see you approaching and are in eye view without blocking their personal space.
- Feeling heard
Address them by their name and provide your full attention, ensuring that the person feels heard.
3. Speak clearly avoiding lots of questions
Speak slowly and clearly in short sentences. Avoid open ended questions or offering too many choices
4. Listen well
listen carefully with empathy and understanding.
5. Respectful language
Never use childlike language to the person. Remember and be respectful of their past and experiences
6. Meaning behind the words
Avoid criticizing, correcting, or arguing – Look for the meaning and feelings behind the words
7. Give time
Allow time for a response. It may take a little longer to think about the message and respond.
8. Awareness of nonverbal communication
Be aware of your nonverbal communication and body language. Provide visual cues to help deliver your message.
9. Diminish Distractions
Be aware of background noises and reduce this as much as you can
Be positive, sensitive, and encouraging
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