Amanda (Mandy) Palfrey has joined Goodson Lodge as its new Home Manager. Keen to take on new challenges, Mandy moved from her previous role as Home Manager at Coombe End Court in Marlborough to the 64-bed care home, opened in 2017 by The Orders of St John Care Trust (OSJCT), where half the rooms are for residents with dementia.

Mandy, who has worked at five other Trust care homes and received the OSJCT Leader of the Year 2018 Award, said: “I am delighted to be taking on this role, at Goodson Lodge, one of OSJCT’s flagship homes. I’m excited to help the home to grow and take in more residents, consolidate all the strengths in our team, and extend our links with the community, ensuring that our residents have the best experience and feel fully at home.

I see my role as supporting the fantastic team here, working closely with our Deputy Manager, Head of Dementia Care and management team, overseeing compliance, and connecting with relatives.”

Inspired by her mum who worked in care homes, including Marden Court, Mandy has worked in care since the age of 18 and joined OSJCT in 2008. Within three years Mandy had completed her Level 3 in health and social care and moved to Brookside in Melksham where she progressed to Head of Care.

Mandy completed the Level 5 in health and social care, before taking on Home Manager roles in turn at Ridgeway House, Athelstan House, Warminster, and Coombe End Court.

Goodson Lodge is one of three OSJCT homes opened since 2017. Residents are self-funding and many live with dementia, so Mandy’s role encompasses commercial as well as clinical challenges.

Working at five other OSJCT care homes has given Mandy ample experience in all areas of running a care home. She said: “My vision for Goodson Lodge is to be number one in dementia care, to continue with our exemplary approach to care and ensure that everyone who lives or works at here enjoys the feeling of family that we strive to create.”

Putting residents and their wishes and experiences at the centre of care is a priority in all OSJCT homes. Short interactions with residents living with dementia, called Butterfly Moments are encouraged and cherished.

Mandy describes OSJCT as a special place to work. She said: “With no pressure to make a profit, we see investment in homes and teams, and there are resources for residents to have little extras, the crafts they enjoy, an entertainment fund, props, pictures and quality furnishings.

“It’s a very caring organisation, where colleagues are supported and offered training. A previous manager encouraged me to enhance my career. I learned a lot from her, and she inspired me to be confident that I could be a manager one day, and here I am, running a large dementia and residential home, enjoying those small butterfly moments, and championing my team.”