Riverdale Court Care Home in Welling, owned and managed by Avante Care & Support, has recently been inspected by the Care Quality Commission (CQC) and has been recognised as Outstanding in the leadership of the home and rated overall as a Good care home.

Located in Welling, Riverdale Court care home provides care and support for older people and those living with dementia. The Care Quality Commission inspectors rated the home as ‘Outstanding’ in well-led and overall Good for a safe, effective, caring and responsive care home.

The CQC report states there is outstanding leadership at Riverdale Court which is evident from the recent awards received at the home for Innovation, Contribution to older people in Bexley, Caring at its Best and the Markel 3rd Sector Care award for dementia care.

The home has been recognised for improving activities and the environment for people living with dementia. Riverdale Court has welcomed a number of new community groups to the home to enhance the lives of those who live there and to help raise awareness of dementia.

The people assessors spoke to were complementary about Riverdale Court, telling them they felt supported to have maximum choice and control of their lives and that staff supported them in the least restrictive way possible. People felt they were supported to maintain a healthy balanced diet and had access to health care professionals when they needed them.

One relative told an inspector, “The attitude of staff is clear for everyone to see, they really do care for their residents and have their best interest at heart.”

Other comments included,

‘I am included on the reviews of my loved one’s care plans. I sit with senior carers to shape and support the plan.’

‘The staff are caring. My loved one trusts them so accepts their support.’

CQC Inspectors spoke with residents about the care they received at Riverdale Court. The report states that residents they spoke with were happy with their care and were encouraged to make their own decisions about choosing the care and support they required.

One resident said, ‘The staff help me with the things I need but I can do a lot for myself and they support me to do so.’

The report from the Care Quality Commission stated: “It was evident through our observations between residents and staff that communication was good and there were good caring relationships, the home is well led and residents always appeared relaxed and happy during interactions with staff and their individual needs were being met.”

The published report was based on an unannounced inspection on 4 November 2019 by the CQC. Inspectors spoke to residents, relatives, staff members and health and social care professionals. They observed staff with residents, and examined records including the staffing rota, policies, incident and accident records, recruitment and training records, minutes of meetings and audit reports.

The full CQC report for Riverdale Court can be found here.