Optalis recently reaffirmed its commitment to the Mindful Employer Charter (a nationally recognised charter for employers who are committed to staff’s mental wellbeing). By signing the charter, the organisation re-affirms their commitment to continuing to support staff mental wellbeing, a commitment that it has upheld for over six years.

Jeannette Crisp, Director of HR and Corporate Services explains: “It’s about ensuring that our team members can provide the best customer experience. Our employees’ well-being is inextricably linked to their capacity to provide effective support. The more we take care of them, the better equipped they are to take care of others.”

Optalis deliver their commitment in a number of ways, to ensure that a positive conversation about mental health and wellbeing is maintained across services. With monthly wellbeing newsletters, wellbeing Wednesdays, and a dedicated area on the intranet for wellbeing information and promotion of mental health awareness events, the services’ commitment to promoting wellbeing is never forgotten.

Over the past year, with increased pressures due to the pandemic, Optalis has implemented a range of tactics to support colleagues in a variety of ways. This includes daytime support from a team of five Mental Health First Aiders (MHFAs), led by Mindful Employer Champion and MHFA Donna Morgans. Donna has also been instrumental in establishing weekly wellbeing drop-in sessions in-person and via phone or video conferencing. These sessions provide proactive support and advice to assist employees in managing workplace stress and mental health. Additionally, employees have access to complimentary independent counselling support and a full range of support and advice through the Employee Assistance Programme.

Conversations continue, in workshops and the regular staff forum, to work with teams to understand staff priorities and what Optalis can do to continue to improve the health and wellbeing of all employees.