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Northbourne Court care home rated Good by the Care Quality Commission

The Care Quality Commission (CQC) recently visited Northbourne Court care home in Sidcup, for a routine inspection.

The inspection was focused around the five key lines of enquiry; safety, effectiveness, caring, responsive and well-led. After the two-day inspection, all five domains were rated as Good by CQC inspectors, rating the home as Good overall.

Sarah-Jane Clapson, Director of Care Operations at Avante Care & Support said, ‘This excellent result follows a lot of hard work in the home as staff have pulled together to ensure that the quality of care we deliver is the best it can be. When I visit Northbourne Court the commitment to the residents and the home is clearly seen and this good work has been recognised and rewarded’.

Staff at Northbourne Court, work to create a welcoming, vibrant atmosphere and put the health and wellbeing of the residents at the heart of everything they do. The team of qualified and attentive staff focus on the individual needs of the residents who provide residential, nursing and dementia care for 120 residents.

The recent inspection underlines the compassionate and kind care provided at Northbourne Court, with families commenting on the care provided to their loved one and how they feel their loved one is safe.

The feedback from families, such as the positive comments on flexible visiting arrangements and the perception of safety, cleanliness, and the attentiveness of the staff, further highlights the positive impact of the care provided. The dining experience being described as calm and pleasant, with residents being supported and encouraged during meals, is also a positive aspect of Northbourne Court.

Overall, the Good rating from CQC reflects the efforts and commitment of the Northbourne Court care home team in providing compassionate and kind care to its residents.

To read the full CQC report please click on the link below or visit https://api.cqc.org.uk/public/v1/reports/d76a79da-4bd5-4106-87d0-a76f7316f417?20231025120000

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