Monkscroft Care Centre, a dementia and nursing care home in Cheltenham run by The Orders of St John Care Trust (OSJCT), has achieved a rare top 10 rating on the consumer review website Carehome.co.uk, thanks to residents and their relatives.
Residents at the 80-bed care home and their relatives can submit reviews, which are then verified, on the consumer rating website based on eleven criteria: facilities, care/ support, cleanliness, treated with dignity, food and drink, staff, activities, management, safety/ security, rooms, and value for money.
A recent comment published on the website by Vicky, resident’s daughter, said: “I was pleased to get a place for (mum) at this popular and outstanding care home. The staff could not have been more helpful in supporting her to settle in. She says that the staff are lovely. They know her so well after just 2 weeks. My mind and our family now have peace of mind.”
The care home has an Outstanding CQC rating and a team of around 130 covering day and night roles. Home Manager since 2019 Doreen Paisley said:
“We are all thrilled to achieve this top score thanks to the personal reviews by our residents and their family members. This score is a testament to the hard work by everyone at Monkscroft and is a reflection on the excellent leadership of the home management teams who work tirelessly to continually put an exceptional level of care at the very heart of what they do.
“Even through recent challenges during the pandemic everyone was focused on running a vibrant home with plenty of activities, high quality care and meaningful moments for our residents.”