Royal Naval Benevolent Trust’s new care home, Admiral Jellicoe House was recently visited by the local Portsmouth Healthwatch.
Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch have trained Authorised Representatives to carry out these visits, Disclosure and Barring Service checks are carried out. The Health and Social Care Act 2012 allows local Healthwatch Authorised Representatives to observe service delivery and talk to service users, their families, and carers on premises. Enter and View visits can take place when services have a good reputation – this enables other organisations to learn about and share examples of what they do well from the perspective of people who experience the service first-hand.
View the report here