Dorchester care home, Maiden Castle House, proud to retain CQC ‘Good’ rating

Care South’s Maiden Castle House care home in Dorchester has retained its ‘Good’ rating in all areas of its most recent CQC (Care Quality Commission) inspection in June 2019.

Maiden Castle House’s CQC report highlighted how residents and family members felt the home provided a friendly, relaxed and welcoming environment. It also outlined how residents felt they were supported by a compassionate team that treated them with dignity and respect.

People, relatives and the team spoke highly of the registered manager and senior team, they commented on the positive culture at the home.  Staff felt listened to and supported. Within the report, a relative reflected on how well trained they thought the staff were and emphasised that they were also very dedicated to ensuring people got the care and support they needed.

Simon Bird, Care South Chief Executive, said: “It’s great news that Maiden Castle House has retained its Good status following the CQC inspection. It’s a fantastic home, with a committed team who work hard to ensure our residents are well cared for and enjoy their time at the home. It’s great that the report highlights how well trained and responsive our team are and that the home is such a welcoming place.”

Throughout the three-day inspection, staff were observed to be extremely knowledgeable about each resident, including their care needs, interests and histories. It was felt there was a varied and full activities programme, and that the food offering was excellent. Relatives of those living in the home also commented on how welcome they felt every time they visited.
The CQC regularly checks on health and social services with comprehensive inspections to make sure services are providing care that’s safe, caring, well-led and responsive to people’s needs.