Anne Maas, Home Manager at Broadlands said “

We were delighted to achieve our Outstanding rating from CQC. We can’t replace home for our residents but we want to be the next best thing and we make life here what people want it to be for them. The staff work hard to build relationships with our residents and we make sure we adapt our routines to meet their needs, rather than the other way round.

We have a very committed, passionate, well trained staff group, who are motivated to put our residents first. We are there for our residents, have fun, try to make someone’s day every day and come with the right attitude to care.

We improve our services for our residents’ all the time by listening to them and their needs and acting on what they say! Delivering compassionate and individualised care.

Clive Rushworth’s mother, lives at Broadlands “We saw 24 other homes and this was head and shoulders above the rest,” Mr Rushworth commented. “My wife and I are senior social work managers and were impressed by how friendly and open the staff were – all of our questions were answered straight away and we were given the chance to talk to residents.”

A Broadland’s resident commented “I didn’t know what good care was till I came to Broadlands”

Broadlands is a community hub for our residents, relatives, visitors, staff and local community, hosting regular interesting fundraising events, bringing in the community for our residents and enabling them to join in meaningful activities with family and friends.

Click here to read CQC Report


The Briars care home

The Briars care home in Sandown has been praised as “outstanding” by inspectors for its “exceptionally personalised care.”

The staff at The Briars on Broadway were noted by the Care Quality Commission (CQC) as being “highly caring and compassionate” and working “tirelessly to meet people’s holistic needs”.
The Briars is one of only two homes on the islands, and among just 1% of more than 20,000 care and nursing homes in the UK, that have an ‘outstanding’ rating from the industry’s regulatory body.

The 38-bed home, one of 20 run by the charitable organisation, Greensleeves Care, specialises in care for people with complex needs as a result of dementia, as well as providing residential, respite and day care. The CQC report found that staff “went the extra mile by going out of their way to do things for people in their own time.”

“They knew people well,” commented inspectors, “and used this knowledge to communicate effectively and build meaningful, caring relationships which people value.”

The CQC inspectors visited the home unannounced on the 8th May this year and found that residents were “treated with the utmost respect at all times” and were supported to “live their lives to the full.”

The report highlighted the staff’s ability to be spontaneous to people’s requests such as going out for a walk, talking or just spending time together, and family members had told inspectors about “the huge improvements in their loved ones’ physical, emotional and
psychological well-being since living at The Briars.”

The home is ‘Eden Alternative’ accredited, a way of providing care that puts people at the centre of decision-making about the way they want to live their lives. Greensleeves Care has introduced this philosophy across all its homes.

Click here to read full CQC Report 

Harleston House

Greensleeves Care is delighted to have gained its third Outstanding care home in its growing portfolio of residential, dementia and nursing homes. With over 10% of its homes rated Outstanding, this puts the charity in the top 1% of large care providers inspected by the Care Quality Commission.

Harleston House care home in Lowestoft, owned and managed by Greensleeves Care, has been praised as Outstanding by inspectors for “excellent care”. The staff at Harleston House were noted by the Care Quality Commission (CQC) as being “extremely compassionate, attentive and caring in their interactions with people” and supported residents to have a “meaningful and enjoyable life”.

The home cares for 39 residents and is one of 24 homes run by Greensleeves Care. Harleston House specialises in the care of people with complex needs as a result of living with a dementia. It is the charity’s second care home in the local area, alongside Broadlands residential home in Oulton Broad, to be awarded an Outstanding rating by the care regulator.

The CQC report found that staff encouraged and supported the residents “to pursue their hobbies, participate in a wide range of meaningful activities they chose, enabling them to live as full a life as possible.”

Susan Graham, Home Manager at Harleston House, summarised the philosophy of the service, saying: “Harleston House is a home that prides itself on outstanding care and how we embrace who our residents are and what they want now as much as what they did and who they were.”

One resident told the inspectors: “I adore all the staff and the manager. This is a wonderful place and I feel so lucky and proud to call it home. They [staff] appreciate us all. They don’t treat us the same but recognise the differences that make us the human beings we are.”

The CQC inspectors visited Harleston House unannounced on 12 November 2018 and found that residents, relatives and professionals “spoke of the exceptional high standard of care provided by the service.”

The report highlighted that residents were “at the heart of the service; receiving outstanding care that was personalized to them, taking account of their individual needs and wishes” while staff were praised for being “diligent, thoughtful and caring in their practice.”

The home is ‘Eden Alternative’ accredited, a way of providing care that puts people at the centre of decision-making about the way they want to live their lives. Greensleeves Care is introducing this philosophy across all its homes.

Care Quality Commission inspectors rated Harleston House on five key areas with an overall rating of ‘Outstanding’. The home received Outstanding rating in three categories: Caring, Responsive and Well-led.

One resident said during the inspection: “I was lonely and depressed when I first came here. I had given up. I was painfully shy and scared. I had forgotten how to mix with people. They [staff] brought me out of my shell, spending time with me helping me to settle in and to make friends. My life is so much better. I look forward to each day and what it brings. My only regret is I should have moved sooner.”

Paul Newman, Chief Executive of Greensleeves Care, said: “Harleston House is an excellent home delivering exceptional care. I’m delighted the CQC has publicly recognised the outstanding quality of life enjoyed by the residents. Congratulations to the residents, management and staff for creating such a vibrant community.”

Click here to read CQC Report

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