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NCF Managers Event Conference 2022

NCF Managers Event Conference 2022

New dates announced – 14 – 15 March


The Managers Conference, hosted by the National Care Forum and supported by Skills for Care is back on 14 – 15 March 2022


The 2022 Managers Conference is open to all managers from all care and support settings across the country

Providing support in your pivotal role as your services move from crisis to recovery

The programme will:

  • Support you to make the most of your ability to deliver high quality person-centred care
  • Provide inspiration through a wide range of workshops and speakers
  • Help you to support your teams to build resilience
  • Support you with the challenges of the complex and rapidly changing care environment
  • Pave the way for the ongoing delivery of outstanding care and support.

Presentations will include:

  • People with lived experience and relatives’ perspective
  • Digital leadership and skills
  • Mental Health First Aid
  • CQC’s new inspection strategy
  • Equality, Diversity and Inclusion
  • The importance of learning and development.




Enquiries contact:

Conference fees

  • Attendee tickets will be priced at £400.00 +VAT
  • Group booking discount – book five managers for the price of four at £400.00 +VAT per ticket.

The delegate fee includes entry to the conference, catering throughout the event and accommodation on the night of Monday 14 March 2022.
A day delegate rate is also available for those who wish to travel to and from the conference each day at a cost of £200.00 +VAT per person. This rate includes entry to the conference on both days, lunch and refreshments.


Now is the time to focus on Recovery and Resilience

DAY 1 – 14 March 2022

11:00 – 11:30

Registration, Refreshments & Exhibition

11:30 – 11:40

Chair’s Opening Remarks

Liz Jones, Policy Director, NCF / Conference Chair

11:40 – 12:00


Vic Rayner OBE, Chief Executive Officer, NCF &

Oonagh Smyth, Chief Executive Officer, Skills for Care

12:00 – 12:45

Speaker 1

Learning from the Pandemic: Compassionate Leadership for Compassionate Care

Professor Michael West CBE
Senior Visiting Fellow, The King’s Fund
Professor of Organisational Psychology, Lancaster University
Emeritus Professor, Aston University


12:45 – 13:15

Speaker 2

The importance of wellbeing to social care teams

Dr Jyotsna Vohra, Director of Policy, Royal Society for Public Health & 

Karolina Gerlich, CEO, The Care Workers’ Charity


13:15 – 14:15

Lunch & Exhibition

14:15 – 14:45

Speaker 3

CQC inspection strategy, culture, EDI

Rob Assall, Interim Deputy Chief Inspector – London and South Regions, Adult Social Care, CQC


14:45 – 15:30

Panel Session 1

A conversation with registered managers – reflections, top tips and role in the community

Clare McKenzie – (Chair of panel session, Locality Manager, Skills for Care)

Jo-Anne Wilson (RM panellist)

Dr Paula du Rand (RM panellist)

Angela Farrow (RM panellist)

15:30 – 16:00

Refreshments & Exhibition

16:00 – 17:00


Workshop Session 1

Leading digital in the sector: Skills, roles and benefits

Claire Smout, Programme Head of Digital Sector, Skills for Care

Claire Sutton, Digital Transformation Lead, NCF

Adam Hunt, Digital Transformation Lead, NCF 

Team-based working and teams who feel better and stronger (part 1)

Sarah-Jane Dale, Chief Operating Officer & Lori Barber-Field, Service Delivery Manager, Affina Organisation Development (AOD) (Skills for Care Group)


Being AWOC (ageing without children) confident; working with the invisible million


Kirsty Woodard, Founder, Ageing Without Children

Liz Jones, Policy Director, NCF

Managing bereavement

Jane Murray, Bereavement Support Manager, Marie Curie


17:00 – 17:15

Wrap-up of Day 1 and thank you

Liz Jones, Policy Director, NCF / Conference Chair

17:15 – 17:30

Interactive Session – Turning Everyday Happenings into Highlights



17:30 – 18:30

End of Day 1

18:30 – 19:15

Drinks Reception and Dinner

DAY 2 – 15 March 2022

09:00 – 09:10


Liz Jones, Policy Director, NCF / Conference Chair

09:10 – 09:25

Interactive Session



09:25 – 09:55

Speaker 4

You’ve no idea!


Big Ian Donaghy, Motivational Speaker


09:55 – 10:40

Panel Session 2

Recruiting Young People into your organisation with The Prince’s Trust


Becky Price, Senior Head of Service Delivery – Health & Social Care, The Prince’s Trust

Adèle Bird, Head of Recruitment, Leonard Cheshire

Rani Springer, YP

Claire Sutton, NCF Digital Transformation Lead

10:40 – 11:40


Workshop Session 2

The workforce crisis, employee referrals and what we have learned from the Care Friends app

Neil Eastwood, Founder, Care Friends


Creating team cultures of trust and care (part 2)

Sarah-Jane Dale, Chief Operating Officer & Lori Barber-Field, Service Delivery Manager, Affina Organisation Development (AOD) (Skills for Care Group)


Importance of Investing in Your People

Wes Emmins, Key Account Manager, Altura Learning


Relatives’ perspective and how working together makes a difference

Helen Wildbore, Director & Des Kelly OBE, Trustee, Relatives and Residents Association


11:40 – 12:15

Refreshments & Exhibition

12:15 – 12:45

Speaker 5

Wellbeing now and in the future

Hilary Woodhead, Executive Director, NAPA & Chris Maddocks – lived experience


12:45 – 13:15

Speaker 6

Reflections and looking ahead

Vic Rayner OBE, Chief Executive Officer, NCF

Oonagh Smyth, Chief Executive Officer, Skills for Care

13:15 – 13:30

Chair’s Closing Remarks

Liz Jones, Policy Director, NCF / Conference Chair


Conference Closes with Lunch

COVID-19 Safety Measures

We want you to enjoy and feel safe at our conference and we will continue to work very closely with the venue to ensure we can put on a great event while minimising the risks associated with COVID-19. The current measures that we are working to are listed below, but all measures are subject to change based on government guidance and best practice at the time of the event.
  • All delegates will be asked to ensure they’re fit and well before attending and if you’re displaying any COVID-19 symptoms we would ask that you don’t attend. We also request that all attendees, including speakers and exhibitors, carry out lateral flow tests before travelling to the event.
  • If you feel unwell during the event, please inform a member of the event team and return home immediately.
  • Sanitation points will be made available at event entry points and throughout the event space and will be clearly sign posted.
  • High frequency hand touch points will be cleaned and disinfected regularly, e.g. lift call buttons, entrance and exit door handles and push plates where doors cannot be held open.
  • Catering will be managed to minimise any potential risk and you will be provided with a reusable cup donated by NCF partner, apetito.
  • Accommodation check-in will be facilitated by venue staff within the event space and managed to reduce the number of touch points and the risk associated with large queues.
  • We’re working closely with the venue who are committed to providing a safe and secure destination for guests.
Please note
  • Other areas of the hotel may be operating under less stringent COVID-19 regulations in place at the time of the event. This may mean that staff in other areas of the hotel are not wearing face masks and social distancing may not be in place.

Sponsors and Exhibitors


Mar 14 - 15 2022


11:00 am - 2:00 pm


Chesford Grange Hotel
Chesford Grange Hotel
Chesford Grange Hotel, Kenilworth, Warwickshire, CV8 2LD


Helen Glasspool