Puddingstone Grange Care Home in Plumstead, owned and managed by Avante Care & Support, has recently been inspected by the Care Quality Commission (CQC) and has retained a ‘Good’ rating across all areas of the
Located in Plumstead, Puddingstone Grange care home provides care and support for older people and those living with dementia or requiring nursing care.
The Care Quality Commission inspectors rated the home ‘Good’ across all five key areas of inspection which assess whether the service is safe, effective, caring, responsive and well-led. The published report was based on an unannounced inspection on 20 November 2019 by the CQC.
Inspectors spoke to residents, relatives, staff members and health and social care professionals. They observed staff with residents, and examined records including the staffing rota, policies, incident and accident records, recruitment and training records, minutes of meetings and audit reports. Residents at the home commented they received care and support that was personalised to their need and felt safe living at Puddingstone Grange.
The report positively illustrates the home, the staff and the care provided with comments from residents and their families including, “I am safe. I am always surrounded by staff who know what to do”, “My loved one is always clean and well dressed”, “The staff are exceptionally good”, “The manager is very approachable, the home is very well organised” ,“Puddingstone Grange is unique”.
It was recorded that various religious representatives are welcomed into the home to support people who wish to practice their faith. People were also supported to wear clothes, eat food and speak languages from their ethnic or cultural backgrounds. One example during the unannounced inspection, demonstrated people wearing clothing from their ethnic backgrounds and an interpreter was provided to translate information for residents ensuring their communication needs were met.