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Digital Social Care – we are here to help

Digital Social Care – we are here to help

Drop us an email at or call us on 0208 8133 3430
Open Monday to Friday 9 -5. We’d love to hear from you!

In times of crisis, communication and information sharing is vital – getting the right information at the right time is absolutely key. Digital Social Care we are here to help. A joint Care Provider Alliance and NHS Digital project – run by care providers for care providers we are here to offer support and guidance.

We have recently set up a dedicated Helpline to support providers during the COVID 19 crisis, helping navigate NHSmail, Microsoft Teams, Capacity Tracker as well as cyber security and data protection. We are here to support the sector Monday to Friday 9 – 5pm to utilise this opportunity to take full advantage of the digital transformation occurring across the sector.

How can Digital Social Care help?

  • Want to set up your organisation’s NHS mail account but not quite sure how to do it?
  • Looking to use video facilities to talk to your health colleagues? We can support you to facilitate!
  • Microsoft Teams comes with NHSmail and can help with timely, efficient and effective video meetings, assessments or conferences. Do you need help setting this up? If so we can help.
  • Unsure how capacity tracker works or have questions around it?
  • Are you thinking moving towards increasing the use of digital technology in your organisation? We have lots of resources and guidance to help you think about the next steps.

About Digital Social Care

Digital Social Care is a dedicated space to provide advice and support to the adult social care sector on technology and data protection. Run by social care providers for social care providers, Digital Social Care’s website launches at Health + Care on 27th June 2019.

Digital Social Care is a partnership project between members of the Care Provider Alliance, Skills for Care and NHS Digital. Funded until March 2021, the project aims to support social care providers with technology, data protection and appropriate information sharing with health and local authority partners.

There are 1.47 million people working in adult social care in England , working in approximately 25,000 services. Digital Social Care will be working to better understand the digital maturity of this important sector. This will be done by developing a self-assessment tool for social care employers to measure their organisation’s digital maturity.

As well as supporting the uptake of existing national IT solutions such as the Data Security and Protection Toolkit and NHSmail, the project will develop a set of core requirements to support social care providers in choosing IT suppliers.

Ian Turner, Chairman of the Registered Nursing Home Association, representing the Care Provider Alliance said: “We are really excited to be working with NHS Digital on this project. We know just how critical it is that social care providers across the country are able to maximise digital and this project and website will provide them with vital information and advice to make that happen.

“What’s also really positive is the fact that all of the work will be done in collaboration with the social care sector, enabling the sector to drive the agenda.”

Pam Garraway, Senior Responsible Officer for the Social Care Programme at NHS Digital said: “We are excited to support this collaborative work with the social care provider sector. Improving information sharing between the care provider sector, NHS and local authorities has the potential to improve care quality for individuals”.

For more information contact

Follow us on Twitter @DigiSocialCare

The organisations involved in Digital Social Care are:

  • Care England
  • National Care Association
  • National Care Forum
  • Registered Nursing Home Association
  • Skills for Care
  • United Kingdom Homecare Association
  • Voluntary Organisations Disability Group