Sheffield Cyber Security in Care

6-month project | For care providers in Sheffield | Completed DSPT? | Cyber Security arrangements in place? | Confident if you were victim of a Cyber Security attack? | Outsourced Cyber Security solutions?

To understand approaches to cyber security amongst DSPT compliant care providers in Sheffield

Build digital knowledge and confidence in relation to cyber security amongst providers in Sheffield

Connect providers to help improve cyber security knowledge and confidence

Produce co-created and road tested resources for sector wide use to complement the current support robust cyber security approaches


This project comes at no cost and our aim is to co-produce guidance with your organisation to understand how social care provision addresses cyber security and the DSPT in a rapidly changing digital world!

Important dates for your diary!

Any questions? Contact National Care Forum Digital Transformation Lead, Tommy Henderson Reay – [email protected], 07384114311

Primary Authority Partnership

As part of the Care Provider Alliance (CPA),  we are working with Care England, NCA and RNHA  on a pilot project regarding the CMA Consumer guidance for Care Homes, to enter into a coordinated primary authority partnership on behalf of its members to  support consistency in the enforcement  of this consumer legislation and provide authoritative advice to members.

The full CMA guidance is available here.

The legislation is being enforced locally by Trading Standards (although some may hear directly from the CMA, CQC, commissioners, residents and families) hence there is a need for all regulators to consistently interpret the CMA Guidance for Care Homes. In order to do this we have entered into a Primary Authority (PA) partnership with Hampshire CC Trading Standards, to be a single point of contact for other regulators.

What does this mean for you?

A set of materials have been developed to support you in meeting the CMA guidance via your marketing materials, website and contracts to ensure you are compliant with the legislation. Provided that you follow these materials then you can refer the local TS or other regulator who may take a different view and believe that you are non-compliant to Hampshire TS stating that you have followed the guidance provided and are a member of the Primary Authority partnership.

Download a letter here setting out more detail about the Primary Authority Partnership – please make sure you read this carefully and in full as it explains what the Primary Authority arrangements are, how you can use them and what to do if you want to opt out – the relevant email address Primary Authority queries is: [email protected] 

Please note that the Primary Authority Partnership is a membership benefit which we would recommend; however you are not obliged to participate in the scheme and therefore you have the right to opt out. If at any time you want to withdraw from the partnership you must inform [email protected] 

If you leave Care England/National Care Association/National Care Forum/Registered Nursing Home Association membership during the year of this pilot your company will be withdrawn from the partnership.

Model Contract Clauses:

Part of this set of supporting materials are a set of model contract clauses and explanatory notes covering the following contract areas:

Each document sets out clearly a range of model clauses for each of these specific contract areas, covering different circumstances, depending on how the provider approaches that particular arrangement.

You will see there are clear instructions as to how the model clauses can be used, as the wording of the model clauses has been very carefully crafted. It is important to note that wording should only be adapted if it is shown in square brackets and highlighted in yellow – the remaining wording provided has been carefully designed, with legal advice and has been approved by our primary authority and should not be changed.

Obviously, there will be many other clauses in your contracts that you will also need to consider carefully in light of the CMA guidance – these documents only cover the four contract areas of deposits, fees after death, annual fee increases and fee review on change of circumstances.

More details can be found on the Care Provider Alliance website

Data protection

Information Governance, General Data Protection Regulations (GDPR) and Cybersecurity 


Skills for Care and the Care Provider Alliance (CPA) offered workshops during 2017 and 2018 to bring social care leaders up to date with ongoing changes and requirements around Information Governance, General Data Protection Regulations and Cybersecurity. These workshops were part of the National Information Board’s Building a Digital Ready Workforce programme managed by Health Education England and NHS Digital, which aimed to equip the social care and health workforce with the confidence and competence to utilise digital ways of working to improve health and care.

Workshops were aimed at senior managers, registered managers or a person within the organisation who has a direct responsibility for Information Governance. Places are open to any care provider.

Participants received:

  • the latest information on compliance – featuring updates on Information Governance, GDPR, Cybersecurity and the CQC’s ‘Well-Led’ Data Security key lines of enquiry
  • Understanding of the next steps for their organisation to ensure safe and effective use of data in line with the CQC’s ‘Well-Led’ Data Security key lines of enquiry
  • Learnt from employers how approaches to Information Governance and digital ways of working can transform service provision and understand how to apply this back in their own organisation.

National Care Home Open Day

CHOD has helped to:

  • Improve links with the local community
  • By opening doors to the local community care homes were able to show all the positive things happening at care homes day-in and day-out.
  • MPs and other local dignitaries, GPs, schools and churches, and the local press, artists and volunteers, relatives and friends.
  • Challenge misconceptions associated with care homes
  • We know that the best care homes are open and transparent places – the open day lets people from the community judge for themselves.
  • Enrich the lives of people living in care homes.
  • Those living in care homes deserve to be involved in special events, and feel included with things that are happening outside of their care home.
  • Recognise the work of carers

The best care requires dedication and commitment – day-in and day-out! Care Home Open Day is an opportunity for visitors to see the important impact which carers have on a daily basis.

Accentuate the positives
Care Home Open Day demonstrates the creativity and imagination present in care settings. Being part of a national/international event boosts morale and creates a sense of togetherness. The atmosphere on the day was full of excitement with something to get people talking for days to come.

Encourage volunteering
People living in care homes get real enjoyment from visits from those in the local community. Visitors are able to see what a difference they could make by offering a small amount of their time, and get a feel for working in the sector.

Rising Stars take part in National Care Home Open Day 2019

The NCF Rising Stars took part in Care Home Open Day 2019

NCF Rising Star, Philip Smith, is the Manager at Florence House, Pilgrim Friends Society. For Care Home Open Day they held an open coffee morning with relatives and visitors who all took part in discussing the vision of the home for the next year, followed by a short church service led by the CEO, Stephen Hammersley. They finished off with fun in the sunshine!

In the West Midlands at Phil Mead House, NCF Rising Star – Pam Casey of The Abbeyfield Society and the team invited friends and family to their keep fit session for lots of stretching and resistance training to ensure good agility. After a good hour of exercise the residents enjoyed a chippy lunch…

…and in Norfolk, NCF Rising Star, Adam Roberts and the residents at Rose Meadow, NorseCare supported he North Walsham 5K run with lots of singing and cheering, in which one of the Care and Support Workers took part.