Digital and Information Governance

This page contains information about information governance and accessing and using technology.

24.2.21 Data Security and Protection Toolkit

The DSPT is a pre-requisite for access to NHS systems, including NHSmail and Proxy Access to GP records. NHSX are announcing two change in relation to the DSPT for adult social care providers:

  1. During the COVID-19 pandemic care providers are able to access NHSmail without the need to complete the DSPT. The original deadline for this waiver was 31 March 2021. The waiver has now been extended to 30 June 2021.
  2. A new Approaching Standards status will be introduced on 5 March and Entry Level will be removed.

More information can be found on the Digital Social Care website

Ordering medication using Proxy access: Guidance for care homes, GP practices and community pharmacies

Many authorised care home staff can quickly, safely and securely order their resident’s medications online. This saves the care home, pharmacy and GP practice staff time. It also makes the dispensing of individual medicines easier and creates an automatic audit trail. To help, the Local Government Association and NHS have published a step-by-step guide.

January 2021 – Update to Data Adequacy Briefing

This information has been developed as part of the Care Provider Alliance guidance to adult social care providers on business continuity.

On 31 December 2020, the UK government and the EU reached a Trade and Cooperation Agreement. The Agreement contains a bridging mechanism that allows the continued free flow of personal data from the EU/EEA to the UK after the transition period until adequacy decisions come into effect, for up to six months (i.e to end of June 2021). In practice, the Government does not envisage the bridging arrangements to be in place for more than four months.

There are three key actions that all adult social care providers should take to prepare for the possibility that a data adequacy agreement is not reached by the end of the bridging period (June 2021)

30.12.20 – EU Trade Agreement and preparations for the end of the transition period

See this letter. The position on data sharing will not change on 1 January. Whilst an adequacy agreement has not yet been agreed, there is a period of up to six months for this to be put in place. More information should come in the coming weeks.

15.12.20 – ASC sector data preparedness for end of Transition Period

The Department of Health and Social Care have produced a draft letter for organisations to send to their suppliers of software, and data processing services regarding the processing of personal data in the EU after the UK’s withdrawal from the EU at the end of the transition period. As you are aware the UK’s withdrawal from the EU will complete at the end of the transition period on December 31st 2020 and many aspects of EU law will no longer apply to the UK, a data adequacy agreement is still being worked on as part of the ongoing discussions between UK government and the EU. In the event that this is not achieved the legal, free flow of personal data will cease and this represents a risk of disruption to the flow of data. The draft letter includes a number of questions you may wish to ask of your data processors and software suppliers. NCF and CPA are continuing conversations with DHSC to ask for clarity around what may happen in the event of ‘no deal’ and we will provide more information as this becomes available.

29.9.20 – iPad Offer for Care Homes

NHSX is investing in up to 11,000 iPads for care homes to improve access to health care services for care home residents. More details can be found here.

11.9.20 – Track and Trace App

The Track and Trace App is launching on 24 September in England and Wales. The App has been redesigned to use Apple and Google’s decentralised model to protect privacy.

These documents are geared towards setting up systems so visitors to care homes can tracked and traced. The QR guidance sheet states:

“For care homes we advise having a QR code poster at the entrance that visitors to the premises can scan on entry. You should continue to maintain any visitor registration system that you already have in place. We also recommend that care homes have QR code posters for waiting rooms and recreational areas that are regularly attended by external visitors and guests. If there are different restaurant and café areas within a large care home, they should each have their own QR code.”

13.5.20 – Internet Broadband Offers for Care Homes

NHSX and NHS Digital have negotiated a range of internet connection offers with telecom companies. Two new pieces of guidance complement this:

6.5.20 – The Care Workforce App

A new dedicated app for the adult social care workforce in England has been launched. This app will:

  • Give care workers access to guidance, learning resources, discounts and other support in one place
  • Offer support on mental health and wellbeing through toolkits and resources

The app will be available through the Android and Apple stores as well as at this website:

Digital Social Care launch phone helpline

Helpline launched to provide digital support to social care providers affected during coronavirus pandemic

Call 0208 133 3430 or email [email protected]

Digital Social Care has set up a new helpline to support the adult social care sector with harnessing technology during the COVID-19 outbreak.

Our team of digital experts are here to help social care providers access practical advice to troubleshoot a technical problem or give in-depth one-to-one support.

Our helpline will be open between 9am and 5pm Monday to Friday by calling 0208 133 3430 or by email on [email protected]

It’s a challenging time in social care and we want to do all we can to share our skills and knowledge to help you. The aim of the helpline is to provide you and your staff with technical advice, so that you can continue to provide care to those who need you during the outbreak.

From developing your remote technology, supporting your teams to use digital tools and assistance in utilising online training, we’re here to help.

Our team has expertise in:

  • MS Teams and video conferencing
  • Remote monitoring
  • NHSmail and secure email
  • Data protection
  • E-learning
  • Care planning software
  • Assistive technology
  • Technology for recruitment

Over the coming weeks as the pandemic continues, we are expecting an increase in people needing technical help and support, so we encourage everyone who needs advice to get in touch.

Alongside answering your queries, we’ll also be collecting feedback from the helpline to rapidly collate best practice on how technology is being used in the sector. Then we can share the ways providers are using technology to support them during this difficult time.

We hope everyone in the social care sector stays safe and healthy. Please do get in touch with our helpline with any questions you may have about technology and digital solutions.

Call 0208 133 3430 or email [email protected]

­­­Digital Nurse Network

The Digital Nurse Network is a free online community created to support nursing teams across the NHS to learn more about online services available to them and their patients.

Register at future webinars here.

NHSmail and MS Teams

NHSmail is now available for all adult social care providers in England. Your organisation temporarily does not need to complete the DSPT and will have free access to Microsoft Teams, which includes videoconferencing. Please see the Digital Social Care website for more information.

CPA Digital Resources

The CPA COVID-19 workforce page has some useful suggestions of technology to use while homeworking.

NHSX Research

NHSX has a team looking at how they can support care providers during the COVID-19 crisis. They want to speak to care providers in the UK about their COVID-19 response and tech needs. They’re looking for a range of sizes and tech capabilities, so please don’t exclude yourself if you are smaller or perhaps don’t use technology in your setting. Contact [email protected] if you are interested.

Information Governance

Guidance from a number of organisations on information governance:

Video calls, Vegas themed nights and working with theatre

How care homes are going the extra mile for residents during COVID-19.  Capacity Tracker has gathered some examples of good practice by care homes in the use of tech and innovation.
See more here.

Lockdown lifeline to keep relatives connected offered to all UK care homes

Care homes across the UK are being offered a vital line of communication that will enable families to stay updated about the care of elderly residents during coronavirus lockdown.

Allowing secure social media style messages and photos to be shared between care home residents and their families, it will also give carers an efficient way to provide wellbeing updates to concerned loved ones.

The Relatives Gateway enables relatives to communicate with loved ones via a web application. For further information, please visit or call 01483 357657.


FREE Microsoft Teams Training

Collaborating and communicating with colleagues is an essential part of effective homeworking. Escalla has created free training.

Access the MS Teams Training HERE

Free Webinar: Getting the most out of Microsoft Teams – 9 April

Date: 9 April from 2pm to 3:15pm – NEW DATE!


We want to do what we can to support our front line services during these difficult times. So, we’re pleased to announce that we’ll be running another free Microsoft Teams training webinar (and follow up sessions) to help NHS organisations, Fire Services, Police Forces and Local Authorities.

About this session:

If you or your organisation are new to Microsoft Teams, then please feel free to register for the webinar and online resources pack. We’ll show you how to get the most out of the software, so you can collaborate and communicate with your colleagues during these uncertain times.

If you’re too busy to attend, register anyway, and we’ll send you the recording and resources pack.

We’ll also be offering some free MS Teams live online training sessions for smaller groups of people to attend.

The Agenda

  • The benefits of MS Teams.
    Best practice around structuring teams and channels etc.
    How to encourage quick adoption across your team.
    Getting the most from online meetings & Planner.
    Desktop sharing, file sharing and collaboration.
    Video streaming.
    Main integrations and the lesser known features of Teams
    Free online resources

As well as the webinar, we’re giving you free access to our online MS Teams video tutorials and quick reference guide, all available through Premier IT’s Cortex learning system.

Motitech launching campaign during the COVID-19 crisis: Free cycling and video with Motiview

We are all affected by the COVID-19 virus, and we fully appreciate the stresses experienced by care sector professionals during this challenging time. We all look forward to an improvement in the situation but, in the interim period, we trust that Motiview can prove a source of inspiration and escapism for residents (as well as staff). The risk of inactivity and increased loneliness is significantly higher now, especially for older people.

As a consequence, we are now offering Motiview for free for 3 months to all care facilities that want to use it for the benefit of their residents. All you need to get going is a TV screen, a laptop, and some simple floor pedals or other exercise equipment.

The National Care Forum, alongside Care England, is also supporting the free three-month trial; helping those in long-term care get access to vital initiatives like this.

To see just how beneficial Motiview can be, please watch the following video:

We know that many care professionals would like to facilitate more physical activity for residents in care facilities, and the current situation will most likely not make this any easier. People and facilities using Motiview also report significant cognitive and mental benefits (reminiscence, inspiration, excitement, etc.), and for improved social connectedness (telling stories based on what they see, etc.). We’ve seen that all of these benefits, in combination, improve the general quality of life.

Being deeply appreciative of all the great work you do for older people and people with dementia every day,but now also under extraordinary circumstances, we hope that this can help you get going with a low barrier initiative that can boost physical activity without the need for going outdoors.

We would love to hear how you think this could fit into your needs and plans. Please use this form to sign up for the free trial, and one of us will contact you shortly:

Health Education England’s e-Learning for Healthcare COVID-19 e-learning programme

Accessing the Coronavirus programme – Available to all

The programme is freely available to colleagues working in the NHS, independent sector and social care.  We have removed the requirement to register and log in:

Please note that if you do not log in, then your activity will not be tracked and you will not create a learning record. For example, if you are returning to work and need to complete your Statutory and Mandatory training, then you will need to be logged in so that the system knows who you are.

So if you need to create a learning record but don’t have an account, then you will need to register.  Please note this is not restricted and you can submit any email address:

International users

We recognise that this is a global issue so we have made the Coronavirus programme available to international users for free via our partner organisation, eIntegrity. If you are a learner outside of the UK please select here.


If you need technical support, for example help with registration etc, please contact [email protected].

Directory of External Resources

HEE’s Technology Enhanced Learning (TEL) team has received offers of support from a range of organisations and commercial suppliers to support the workforce in addressing the COVID-19 pandemic.

The resources are considered to be complementary to the central provision of the education and training resources provided through the e-LfH Hub’s COVID-19 programme.

HEE TEL’s content review group has reviewed and collated the resources into a directory for the wider system to access.  It is recommended that the resources are reviewed and quality assured locally before being used to ensure they meet the need they are being used to address.

To access the directory select here.

Service launched to track COVID-19 status and PPE use

In response to the unprecedented challenges faced across care, a new service has been launched today. Free to all users, C19 CONTROL records and reports COVID-19 status and PPE use at the frontline of care.
Designed to capture and share essential information, C19 CONTROL gives carers and care managers a simple but effective way of tracking the COVID-19 status of both staff and those being cared for. This includes identifying those who are self-isolating.
Given the challenges in the supply of PPE for care services, C19 CONTROL allows carers and teams to report the availability and use of protective equipment. This essential insight is shared with care managers in real time.

Digital innovations tested to support vulnerable people during COVID-19 outbreak

New parents, unpaid carers, the homeless, young people and cancer patients could benefit from digital solutions as part of the TechForce19 challenge. Read more here.

Keeping in Touch in Difficult Times

We’ve designed this Help Sheet in response to hearing concerns about blanket bans that prevent people keeping in contact with their friends and families. These restrictions have a big impact on a person’s mental health and well-being. Especially now, when visits have stopped and many people are no longer allowed out.

There are different ways that people can be supported to keep in touch with loved ones. We share these with examples we have heard about. Some hospitals are taking a positive and individual approach to risk. More need to do so. It is important to think about the different ways we can support people and their families in these difficult times.
It’s also important to remember that the Human Rights Act is still very much in force. Article 8 is the right to respect for private and family life, home and correspondence: which includes email, letters and other ways of keeping in touch. Legislation means that health and care workers have a duty to respect that right, protect that right and fulfil that right for people, whether someone is in hospital or living at home. We hope that this guide helps you do that.

 COVID19 Funder Database

Enabling you to respond to COVID19.

Maximise your impact, improve your fundraising and save your charity money.

Built by the sector, for the sector. The free, easy to use, online health-check, COVID19 funder database and huge resource base, give you everything you need to respond to the crisis, in one place.  Find out more