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Social Care Reward 2020-21 Pay, Terms and Conditions Report

“The COVID-19 pandemic has shone a spotlight on the essential work of our amazing care workforce over recent months. It has highlighted to the wider public what many of us in the sector already knew – they are one of the essential ingredients in providing great quality, person centred, compassionate care and they have worked tirelessly in very challenging circumstances to continue to provide care and support across our communities.
The pandemic has also highlighted the fragility of the care sector and the urgent need for action to support the care workforce and help care providers , as employers, manage the ongoing daily challenges of recruitment and retention in a sector which already had 122,000 vacancies in England, a 7.8% vacancy rate and a turnover rate of over 30% prior to the pandemic.
The last few months have shown that, now more than ever, social care organisations need as much data and intelligence as they can get to help them understand how their overall pay and reward offer compares to the rest of the sector.
This year’s Social Care Reward report provides a comprehensive picture of pay and reward data for essential social care workforce roles, as well as a tailored scorecard for each participating organisation to help them drill down into the facts and figures. It will help social care employers to understand how they are attracting the workforce that they need, how to highlight what may differentiate their pay and reward offer and will help to inform successful, informed engagement with and retention of their key asset – their social care workforce.
Social Care Reward assists organisations in their workforce planning and understanding trends across the sector. NCF are very pleased to have a really strong representation of their membership taking part this year, and are sure that it will support informed, robust and strategic decisions making across the sector.”

Vic Rayner, Executive Director, National Care Forum

The Social Care Reward: Pay, Terms and Conditions 2020-21: Sector Wide Report – is based on findings from the Social Care Reward Pay, Terms and Conditions 2020-21 Benchmarking Study. All participating organisations will have full access to the report.

*Please note that non-participating organisations may purchase the report – please contact Agenda Consulting directly using the contact details below*

Social Care Reward is a benchmarking study specifically tailored to the needs of the UK social care sector. The study involved benchmarking the social care reward policies and practice of 82 social care organisations in the UK – with 72% of those represented by NCF member organisations.

The study was undertaken by Agenda Consulting in partnership with The National Care Forum and the Voluntary Organisations Disability Group. The study was shaped by a Steering Group.

The aim is to build a picture of the social care reward practices of social care organisations in the UK to enable participants to compare their performance with each other and to pinpoint their strengths and areas for development.

Why participate in Social Care Reward? 

  • Provides you with useful benchmarking information
    against which to compare your own organisation.
  • Participating in the Social Care Reward: Pay, Terms and Conditions Benchmarking Study itself is by far the best way to gain the most benefit, both in terms of the quality and breadth of the information you receive and in terms of cost effectiveness. In short, you pay less and get far more insightful information.
  • By taking part your organisation enjoys a significant number of benefits which are not available to nonparticipants:
    –  Your Own Organisation Scorecard – a detailed comparison of your organisation’s performance against your chosen peers on all measures in the study
    – Access to a suite of online tools to examine your performance in more detail and illustrate your performance graphically.
    –  Ability to track your performance over time.
    – Access to contacts from each participating organisation to share information and best practice.
    – Invitation to a Training Webinar providing the opportunity to learn more about using all the reports effectively and to network with colleagues from other participating organisations.

To find out more about the next study and how to participate, contact Helen Glasspool, 

If you are a non- NCF member please contact, contact or call Agenda Consulting on 01865 263720.

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