Wigan care village celebrates decade of ‘outstanding’ care

Belong Wigan, which operates in Platt Bridge, celebrates its ten-year anniversary with a ringing endorsement from the Care Quality Commission (CQC) following an unannounced inspection. In a glowing report, CQC inspectors awarded the service the highest rating of ‘Outstanding’, with the village scoring four ‘Outstandings’ in the categories of Caring, Responsive, Effective and Well-led, with a ‘Good’ in the Safe category.

The result of the inspection makes the village Belong’s third site in the North West to hold the stellar rating and places it amongst only 2% of nursing homes in the country to achieve ‘Outstanding’ status.

In the same week, Belong Wigan was also awarded a place in the Top 20 care homes in the North West, based on effusive customer reviews on the ‘Tripadvisor’ styled website, carehome.co.uk, where the village holds a 9.9 out of 10 rating.

Gill Menguy, general manager at Belong Wigan, commented: “We are so delighted and proud to receive this recognition from customers and from the Care Quality Commission. At Belong, we work extremely hard to promote the highest standards of wellbeing and quality of life and the CQC report truly is testament to that. I am immensely proud of the village and all of the team, who thoroughly deserve this recognition for the outstanding work they do.”

The CQC report applauded the village for its strong commitment to driving quality and its “person-centred approach” to care, with inspectors observing personalised care plans, an extensive activities schedule and far-reaching links to the wider community, designed to encourage the independence and autonomy of residents. This included Belong’s individually tailored end of life care, which has recently been awarded ‘Platinum’ status by the Gold Standards Framework (GSF).

Much commendation was reserved for the care village’s management and staff, who were praised for their motivated, passionate and enthusiastic nature, excellent communication skills and commitment to improving and enhancing the social, mental and physical wellbeing of those they supported. All residents spoken with said staff went above and beyond to help them, highlighted in the

Inspectors also complimented the village on its welcoming, warm and spacious character, mentioning the fantastic array of facilities on offer to the wider community, such as the gym, therapy suite and Bistro.

As well as providing 24-hour support in its households, Belong Wigan includes a vibrant village centre with amenities open to the public and a complex of spacious, modern apartments, which are available to rent or purchase for those who wish to live in the village independently.

Local people are also able to access the village’s bespoke day care service and its registered Belong at Home domiciliary service, both of which specialise in supporting people with dementia.

If you would like to enquire about any of the facilities on offer at Belong Wigan, please telephone: 01942 855 600

Click here to read the QCQ report 

Atherton care village

An Atherton care village has received the Care Quality Commission’s (CQC) highest rating of ‘outstanding’ following an unannounced inspection. In a complimentary report after the inspection of the state-of-the-art Belong care village in Atherton, Greater Manchester, CQC inspectors judged the service to be ‘outstanding’ in four out of five categories assessed. They described it as “exceptionally caring and responsive” and praised the care village’s leadership.

The result of the inspection makes the care village the only provider offering nursing care for older people in Greater Manchester to be rated ‘outstanding’ and places it amongst only 2% of nursing homes in the country to achieve this rating.

The report commended the overall safety of the service and highlighted the effectiveness of systems in place for managing risk and assessing people’s individual care requirements, as well as the sector-leading dementia care provided. The CQC’s observations were validated by interviews with care village customers and their relatives.

Click here to read QCQ Report 

Crewe home care service retains ‘outstanding’ 

An inspection by the Care Quality Commission (CQC) has given the highest rating to the Crewe branch of the home care service, Belong at Home, which has retained its ‘outstanding’ status overall, gaining the classification in three out of five areas: an increase of one from the previous inspection.

The CQC inspection rated the Belong at Home Crewe as ‘outstanding’ in the areas of caring, responsive and effective, and rated the areas of safe and well-led as ‘good’. The service was judged to provide specialist expertise to improve well-being and physical health for customers, who regained their mobility and independence. It was also judged to provide good support to staff, who reported effective communication within the team and the management.

Inspectors noted that staff were dedicated to providing a high standard of home care, citing feedback from customers who praised them for their skills and availability. Customers said they ‘trust staff implicitly’ and ‘consider themselves lucky that they can rely on such kind, knowledgeable and experienced people.’ The service’s staff were also recognised for their exceptional kindness, with customers feeling valued and respected by a consistent staff team as well as relaxed and happy to chat and share humour. They further praised staff for always going above and beyond to make sure customers felt safe and supported.

Andrew Shield, Belong at Home acting operations manager commented on the report: ‘We are thrilled that the CQC has rated Belong at Home Crewe as outstanding for a second time. Seeing the ‘outstanding’ rating increase from two key areas to three is a real tribute to the team’s dedication to our customers and their commitment to providing bespoke home care.”

The CQC carry out their inspections by assessing information on the service, looking at incidents, issues or complaints. They speak to various people and undertake home visits, as well as evaluating care records related to medicine administration, recruitment, quality and safety of service.

Click here to read the CQC report

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