Located on the Jubilee Way business park in Faversham, the Avante Care & Support Home Care team provide care and wellbeing support to those living at home, across Faversham, Sittingbourne and Sheerness.

Following an inspection in March, industry regulator the Care Quality Commission gave a ‘Good’ rating for the Kent Home Care and Wellbeing Support team across all five areas examining safety, effectiveness, caring, responsiveness, and leadership.

CQC stated that the people they spoke to told them they had confidence in the service and staff treated them in a caring, respectful and dignified manner. Other comments in the report included,

“I am very pleased with the carers; they will do anything for you and always ask if there is anything else required before leaving. They are very kind and very polite”

  “It is the best part of my relative’s week when the carer visits

“The carers support my relative do as much as they can for themselves”

Inspectors spoke with ten service users and met with four relatives, three care staff members, two field care officers and the manager.  They looked at a number of people’s care records, staff training and recruitment records and records relating to the management of the service.

 The report from the Care Quality Commission stated: “It was evident through speaking with service users and staff, people are supported to express their views and be involved in making decisions about their care, respecting and promoting people’s privacy, dignity and independence”.

Lisa Hann, Head of Home Care and Wellbeing Support commented, “I am extremely pleased with the recent CQC report, rating the Kent Home Care team as good across all 5 areas of the inspection. The team strive to ensure all care that is delivered is of the highest standard, is safe, responsive and delivered in a friendly and caring manner. The recent CQC outcome is a credit to the whole team who continuously demonstrate dedication and commitment to providing an excellent standard of care”.

 If you would like to know more about Avante Care & Support’s Home Care and Wellbeing service please contact the Kent branch on 01795 597454 or the Bexley branch on 01322 344980 or visit www.avantecare.org.uk

To see the full CQC report please click here https://www.cqc.org.uk/location/1-2384458741