Brunelcare’s Glastonbury care home has been rated overall by Care
Quality Commission as ‘Good’, with ‘Outstanding’ in the domain of caring
The Care Quality Commission (CQC) carried out an unannounced
inspection 18th December 2018 of Brunelcare’s Glastonbury care home, awarding
an overall rating of Good, including an Outstanding rating once again for the
domain of caring.
The published CQC inspection report states:
“At the last inspection we rated this section [caring] as
outstanding because of the person-centred and compassionate culture which staff
created. Staff encouraged people to make and maintain friendships and promoted
a family type environment where everyone was respected and cared for. At this
inspection we found the extremely caring culture continued and the staff and
management had built on this to make sure people continued to feel valued and
had opportunities to express themselves.”
During the inspection someone visiting the home that day
told the CQC:
"I would certainly recommend the place. I am trying to
persuade a friend to come here."
A resident commented:
"It's like being in my own home. Everyone loves
everyone else. The staff take a lot of trouble to look after you."
The charity’s Glastonbury care home provides 64 rooms,
purpose built to provide 24/7 nursing and specialist dementia care. Split into
four ‘houses’, the home specialises in end-of-life care. The home has also been
awarded a national accreditation award for its end of life care by the ‘Gold
Standards Framework’; receiving a Platinum rating, the highest rating given by
the Gold Standards Framework.
According to the CQC’s website, there 37 registered care
homes in Somerset that provide nursing care and Brunelcare’s Glastonbury care
home is the only home with an overall rating of Good with an ‘Outstanding’ in
any CQC domain.
Joanna Crago, Manager for Brunelcare’s Glastonbury care home
“The care home team strive to create an inclusive
environment for everyone here. We provide all those we care for with an
outstanding service. I could not be happier to share with you the results of
our latest CQC inspection achieving outstanding in care, with an overall rating
of good. Congratulations to all of our employees for their dedication and team
work for we could not have achieved this without them!”