Cornwall Care CEO Anne Thomas thanks staff and shares some amazing stories of staff going the extra mile to ensure a high quality of care in heavy snow.
“When adverse weather hits, it really does show how amazing
you all are; you still travel to provide care to our residents in our homes and
our clients in their own homes.
I would like to take this opportunity to thank you all for
continuing to provide excellent care.
I would also like to share some amazing stories with you
that I have received so far:
Supportive Lifestyles staff have not only stayed “on shift”
to continue to provide care to our Supportive Lifestyles clients but have also
stayed in our homes and helped to cover shifts. They have walked and driven in
treacherous conditions to provide cover for colleagues and ensure our clients
have excellent care.
When a bus was stranded in Callington and there was an
elderly couple onboard (in their 80’s), Chyvarhas invited them to stay
overnight with staff looking after them until they can safely travel today.
Chyvarhas also provided hot beverages and snacks to other
passengers before they were able to go to a local pub.
A local farmer went to St Breock to help clear the snow and
ice to assist staff to go home and to arrive for shifts.
Staff at more than one home have stayed overnight to work
their shifts and ensure our residents continue to receive excellent care. A
nurse continued to work over her normal hours to ensure our clients were safe
and received their medication.
When a member of staff at Woodlands holiday was cancelled by
the airline, she went into work to support her colleagues and to provide care
to our residents.
Other members of staff have assisted with driving colleagues
to and from their own homes to enable them to work their shifts
These are just the stories I have received so far and I am
sure there are many more – I’d love to hear them.
Thank you to everyone for not only continuing to provide
excellent care but for going the extra mile to support others; you truly
demonstrate the WE CARE values.”