Birch Hill Care Centre in Norham, Berwick-upon-Tweed, has
been awarded ‘Outstanding’ by the Care Quality Commission, following an
inspection in August 2018.
The centre, owned and run by Ben, which provides flexible,
continuing care and support for those in later life, has achieved Outstanding
overall for being ‘Effective’ and ‘Well-led’ and has been rated Good in the
areas of ‘Safe’, ‘Caring’ and ‘Responsive’.
The care centre’s team has worked consistently to further
enhance its services from Good, to achieve Outstanding overall, in two of five
CQC domains. With clear leadership, a dedicated manager and an organisation
with clear strategic goals, the centre has provided excellent care for its
CQC inspectors commented: “The service was extremely
effective. Bespoke and innovative training was provided to staff to help them
to understand the experiences of people living with dementia. Relatives were
also supported to gain a greater understanding of how people might be affected
by their dementia related condition.
“People told us they felt safe at Birch Hill and systems were
in place to monitor the safety of the premises and equipment. Medicines
continued to be managed safely and there were suitable numbers of staff on
duty. Staff were caring and courteous. We observed numerous examples of
compassionate care during the inspection and observed the privacy and dignity
of people was maintained.”
To read the full report, click here.
Nicola Hall, Care Centre Manager at Birch Hill, said: “The
whole team at Birch Hill is absolutely delighted that the centre has achieved
an Outstanding rating. We are immensely proud of this achievement and the
consistent level of life-enhancing care that we provide to our residents.
“This rating is testament to the hard work and passion of
our staff and management team and we can’t thank them enough for their
dedication to Birch Hill. This is a tremendous team effort, so congratulations
to all at Birch Hill.”
Stephen Robinson, Care Services Director, said: “This is a
huge accomplishment for Birch Hill and all who work there. The centre and its
staff have been recognised for providing a continuing and consistent approach
to delivering specialist dementia care and support to its residents. Many
congratulations to everyone who helped get this result, this is very well
Nestled high above the River Tweed, Birch Hill Care Centre
is located within the peaceful Northumbrian village of Norham. Set within
beautiful, extensive grounds, this small, homely care centre exclusively cares
for adults over the age of 65 living with dementia.