National Care Forum


Member log in

Join NCF

...promoting quality care through the not-for-profit care sector for over 20 years

HomeAboutQuality FirstMembersEventsForumsNewsGDPRPartnersSurveys & ReportsSuppliersNCF CalendarOutstanding

Back to news

TLAP Care and Support Jargon buster

26 May 2017

Do you find yourself getting caught up in knots trying to understand the difference between a Disabilities-Related Expense (DRE) and a Disabled Facilities Grant (DFG)?

Jargon can be very confusing and in some cases impersonal or ‘de-personal’ and even offensive. For people who uses services and carers it can create obstacles to getting support.  It is also confusing to professionals.

What are we going to do about it?

TLAP, along with our co-production members, is running a Jargon Buster promotion to help people understand all the unfamiliar terms and phrases that are used across the health and social care system.

How are we going to do it?

We are encouraging more people to use our award winning online Care and Support Jargon Buster which is a plain English guide to the most commonly used health and social care words and phrases and what they mean.

Why is this important now?

Good information and advice are at the heart of personalised care. A fact recognised in the Care Act, and associated statutory guidance. But we know that people with care and support needs still complain that information and advice is poor. Speaking in plain English with limited jargon must be key to making a difference. It is also a more humane and person-centred way of  communicating. Sally Percival, has written a powerful blog, See me I am a person, which describes this very well. 
An increasingly integrated health and social care system means we are seeing a new wave of jargon coming on board. If we can’t stop the tide we can at least throw a life raft in the form of some plain English definitions. For example, Expert Patients Programme (EPP) 

A programme of weekly classes to help you manage your own health and live as well as possible with a long-term condition. EPP courses take place across the country and cover all types of health conditions. You can find out about them by calling Self Management UK on 0333 445 840.
What you can do

Be a buster – help us in the following ways

Submit new jargon by emailing it to
Embed the TLAP Care and Support Jargon Buster on your website.

We are looking for representatives from the TLAP Partnership to join the group that  produces the plain English definitions. If you are interested, please email us using the address above. 

View the full jargon buster on the NCF homepage

National Care Forum, 3 The Quadrant, Coventry, CV1 2DY | Tel: 024 7624 3619 | Email:
Copyright National Care Forum 2018

Developed by C4 Multimedia

registered address: National Care Forum, 3 The Quadrant, Coventry, CV1 2DY
A not-for-profit company limited by guarantee registered in England No. 4668278
Tel: 024 7624 3619 | Email:

Developed by C4 Multimedia