The Heights nursing home maintains ‘Outstanding’ rating
The Heights nursing home in High Wycombe, run by local care provider and charity, The Fremantle Trust, has achieved an Outstanding rating by industry regulator the Care Quality Commission for a second time, following an unannounced inspection in November 2018.
The nursing home was the first in Buckinghamshire to be deemed Outstanding by CQC back in 2016 and all the employees are thrilled to have maintained this.
The Heights provides nursing and residential care for up to 90 adults, including older people with a range of needs including dementia, and younger adults with a physical or learning disability, based in a separate part of the building.
Inspectors praised employees, describing them as ‘highly skilled, dedicated and passionate’ who ‘treated people as individuals, celebrated their life histories and enabled them to access meaningful experiences.’
The care provided was recognised as truly person-centred, underpinned by an intention to ensure residents enjoy life enhancing experiences.
Manager Blesson Thomas was once again upheld as an exemplary leader who consistently goes above and beyond to motivate the team, with a commitment to continuous development and a keen eye for detail.
Milton Keynes Supported Living Service run by The Fremantle Trust secures Outstanding rating
The Care Quality Commission (CQC) has rated The Fremantle Trust’s Milton Keynes Supported Living Service as Outstanding.
The service enables 107 people with learning disabilities to live as independently as possible and was praised by the Regulator for its ‘empowering and empathetic attitude to support people’s personal development.’
Managed by Lorraine McGinley since 2008, when it was redeveloped under the Trust’s ‘Supported Living’ umbrella of services, the values-led approach was upheld by CQC as showing ‘care, compassion and great kindness.’
The inspection identified the service as consistently going above and beyond for the people it supports, particularly in compassionate end-of-life care as well as the team’s ability to involve tenants in choices around their day-to-day care.