Wigan care village celebrates decade of ‘outstanding’ care
Belong Wigan, which operates in Platt Bridge, celebrates its ten-year anniversary with a ringing endorsement from the Care Quality Commission (CQC) following an unannounced inspection. In a glowing report, CQC inspectors awarded the service the highest rating of ‘Outstanding’, with the village scoring four ‘Outstandings’ in the categories of Caring, Responsive, Effective and Well-led, with a ‘Good’ in the Safe category.
The result of the inspection makes the village Belong’s third site in the North West to hold the stellar rating and places it amongst only 2% of nursing homes in the country to achieve ‘Outstanding’ status.
In the same week, Belong Wigan was also awarded a place in the Top 20 care homes in the North West, based on effusive customer reviews on the ‘Tripadvisor’ styled website, carehome.co.uk, where the village holds a 9.9 out of 10 rating.
Gill Menguy, general manager at Belong Wigan, commented: “We are so delighted and proud to receive this recognition from customers and from the Care Quality Commission. At Belong, we work extremely hard to promote the highest standards of wellbeing and quality of life and the CQC report truly is testament to that. I am immensely proud of the village and all of the team, who thoroughly deserve this recognition for the outstanding work they do.”
The CQC report applauded the village for its strong commitment to driving quality and its “person-centred approach” to care, with inspectors observing personalised care plans, an extensive activities schedule and far-reaching links to the wider community, designed to encourage the independence and autonomy of residents. This included Belong’s individually tailored end of life care, which has recently been awarded ‘Platinum’ status by the Gold Standards Framework (GSF).
Much commendation was reserved for the care village’s management and staff, who were praised for their motivated, passionate and enthusiastic nature, excellent communication skills and commitment to improving and enhancing the social, mental and physical wellbeing of those they supported. All residents spoken with said staff went above and beyond to help them, highlighted in the “exceptional quality of care they received”.
Inspectors also complimented the village on its welcoming, warm and spacious character, mentioning the fantastic array of facilities on offer to the wider community, such as the gym, therapy suite and Bistro.
As well as providing 24-hour support in its households, Belong Wigan includes a vibrant village centre with amenities open to the public and a complex of spacious, modern apartments, which are available to rent or purchase for those who wish to live in the village independently.
Local people are also able to access the village’s bespoke day care service and its registered Belong at Home domiciliary service, both of which specialise in supporting people with dementia.
If you would like to enquire about any of the facilities on offer at Belong Wigan, please telephone: 01942 855 600.
An Atherton care village has received the Care Quality Commission’s (CQC) highest rating of ‘outstanding’ following an unannounced inspection. In a complimentary report after the inspection of the state-of-the-art Belong care village in Atherton, Greater Manchester, CQC inspectors judged the service to be ‘outstanding’ in four out of five categories assessed. They described it as “exceptionally caring and responsive” and praised the care village’s leadership.
The result of the inspection makes the care village the only provider offering nursing care for older people in Greater Manchester to be rated ‘outstanding’ and places it amongst only 2% of nursing homes in the country to achieve this rating.
The report commended the overall safety of the service and highlighted the effectiveness of systems in place for managing risk and assessing people’s individual care requirements, as well as the sector-leading dementia care provided. The CQC’s observations were validated by interviews with care village customers and their relatives.
Domiciliary care service Belong at Home Crewe has been rated ‘Outstanding’ by the Care Quality Commission (CQC).
The CQC found that Belong at Home Crewe was ‘exceptionally caring’ and that ‘without exception, staff went the extra mile to ensure that people were safe and happy within their lives.’ It commended its emphasis on recruiting staff with shared values and beliefs in order to deliver high quality care and noted that staff were strongly committed to making a difference, speaking passionately and proudly about the people they supported.
Laura Evans, Belong at Home Manager said: “Belong at Home has set out its stall to provide a quality service, and prove that there is an alternative to rushed home-visit appointments that have done so much damage to the reputation of the home care sector...
“Our emphasis is on giving people the respect, time and quality support that they deserve, and we are delighted that Crewe is leading the way in demonstrating the outstanding care that is being provided through this approach.”
Inspectors were also impressed with Belong at Home’s holistic approach to meeting health needs and the way staff encouraged customers to come into the Belong village to take advantage of services there and be part of the local community.
The Belong at Home service provides personalised care to customers in their own home, who require help with daily tasks, ranging from washing, bathing, administering medication and cooking meals, to attending appointments and going shopping, allowing customers to continue to live independently.