An Atherton care village has received the Care Quality Commission’s (CQC) highest rating of ‘outstanding’ following an unannounced inspection. In a complimentary report after the inspection of the state-of-the-art Belong care village in Atherton, Greater Manchester, CQC inspectors judged the service to be ‘outstanding’ in four out of five categories assessed. They described it as “exceptionally caring and responsive” and praised the care village’s leadership.
The result of the inspection makes the care village the only provider offering nursing care for older people in Greater Manchester to be rated ‘outstanding’ and places it amongst only 2% of nursing homes in the country to achieve this rating.
The report commended the overall safety of the service and highlighted the effectiveness of systems in place for managing risk and assessing people’s individual care requirements, as well as the sector-leading dementia care provided. The CQC’s observations were validated by interviews with care village customers and their relatives.
Domiciliary care service Belong at Home Crewe has been rated ‘Outstanding’ by the Care Quality Commission (CQC).
The CQC found that Belong at Home Crewe was ‘exceptionally caring’ and that ‘without exception, staff went the extra mile to ensure that people were safe and happy within their lives.’ It commended its emphasis on recruiting staff with shared values and beliefs in order to deliver high quality care and noted that staff were strongly committed to making a difference, speaking passionately and proudly about the people they supported.
Laura Evans, Belong at Home Manager said: “Belong at Home has set out its stall to provide a quality service, and prove that there is an alternative to rushed home-visit appointments that have done so much damage to the reputation of the home care sector...
“Our emphasis is on giving people the respect, time and quality support that they deserve, and we are delighted that Crewe is leading the way in demonstrating the outstanding care that is being provided through this approach.”
Inspectors were also impressed with Belong at Home’s holistic approach to meeting health needs and the way staff encouraged customers to come into the Belong village to take advantage of services there and be part of the local community.
The Belong at Home service provides personalised care to customers in their own home, who require help with daily tasks, ranging from washing, bathing, administering medication and cooking meals, to attending appointments and going shopping, allowing customers to continue to live independently.