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Elizabeth Finn Homes are delighted to announce that Rush Court, our care home in Wallingford, Oxfordshire has been given an Outstanding evaluation by the Care Quality Commission (CQC) following its most recent inspection.

CQC inspections check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, assessing the overall quality of the service, and provide a rating for the service under the Care Act 2014.

This inspection took place on 4 and 13 July 2017 and was unannounced.
Without exception people and their relatives were extremely positive about the quality of care people received and described many examples of staff going the extra mile when supporting people. People received compassionate care that put them at the centre of everything the service did. People developed relationships with staff based on mutual respect and kindness. There were many caring interactions where staff showed they knew people well and valued people as individuals.

People had the opportunity to engage in activities that took into account their individual interests. People were encouraged to continue to enjoy past interests and to re-establish skills they had not used for sometime. People had close links with the community and enjoyed regular outings to local places of interests.

When people’s needs changed the service took immediate action to ensure their needs were met.

The service supported people at the end of their life and did so with empathy, ensuring people experienced a dignified, pain free death. Staff supported bereaved families with compassion and carried out acts of kindness to reduce their distress.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

There were effective systems in place that ensured the registered manager had an overview of the quality of the service and enabled continuous improvement.

The registered manager looked for innovative ways to improve the service. The service benefitted from membership of nationally recognised schemes that promoted high quality care and respected people as individuals. People were involved in the development of the service.

The registered manager ensured learning from complaints and feedback from people was used to improve the service. The registered manager ensured they kept their skills and knowledge up to date and looked for ways to share learning throughout the organisation.

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